Shipping policy
SHIPPING POLICY
This Shipping Policy regulates delivery conditions, responsibilities, legal warranties, customs obligations and contractual shipping documentation relating to purchases made through LUXURYOFHOMES.COM (hereinafter, the “Site”).
These provisions operate in conjunction with the General Terms and Conditions of Sale and applicable statutory consumer protection legislation.
LEGAL WARRANTY AND LIABILITY FOR DEFECTS
All products sold through the Site are covered by the Legal Warranty of Conformity provided under Articles 128–135 of Legislative Decree No. 206/2005 (Italian Consumer Code).
This Legal Warranty applies exclusively to consumers.
In the event of lack of conformity between the delivered product and the description displayed on the Site, the Customer has the right to obtain, without additional cost, repair or replacement of the product where feasible and proportionate to the value of the product and availability of equivalent goods.
Where repair or replacement is impossible or excessively burdensome, the Customer may request termination of the contract or a proportional price reduction.
The Supplier or Producer remains responsible to the consumer for conformity defects existing at the time of delivery and manifesting within two years from delivery.
The defect must be reported within the warranty period and within two months from discovery.
Unless proven otherwise, defects appearing within six months of delivery are presumed to have existed at the time of delivery unless incompatible with the nature of the product or defect.
Customers must provide proof of purchase and delivery in order to invoke the Legal Warranty.
Where termination of the contract is granted, Luxuryofhomes will refund amounts paid including shipping and ancillary costs.
Where price reduction is granted, reimbursement will reflect the agreed reduction amount.
Refund details will be communicated by email and credited using the original payment method.
Return shipment arrangements shall be agreed between Customer and Luxuryofhomes.
The Legal Warranty does not apply where products have been altered, repaired or modified by the Customer, or where defects arise from misuse, negligence, improper installation, non-compliant use, or failure to follow technical documentation or instructions.
Any commercial warranties provided alongside products remain the responsibility of the Producer.
Luxuryofhomes shall not be liable for failure to meet obligations where caused by accidental events or force majeure including natural disasters, acts of terrorism, network failures, infrastructure outages or similar uncontrollable events.
PRODUCT CONFORMITY DECLARATIONS
Producers and Suppliers are responsible for declaring conformity of their products with applicable Italian and European regulations.
Product descriptions, specifications and technical information displayed on the Site originate from Suppliers, who assume responsibility for their accuracy.
Images, renderings and colours shown on the Site may differ from actual products due to display systems or photographic representation.
Luxuryofhomes shall not be held liable for discrepancies resulting from inaccurate information supplied by Producers where such inaccuracies could not reasonably have been identified through ordinary diligence.
CUSTOMS DUTIES AND IMPORT RESPONSIBILITIES
For purchases requiring a quotation, where accepted by the Customer, Luxuryofhomes will issue a Sales Document including product details, taxes, transport costs and any customs duties where calculable.
For direct purchases completed through the Site, quotations are generated automatically based on Customer-provided information.
For shipments outside the European Union, taxes may not be charged at checkout and the Customer assumes full responsibility for customs clearance and payment of import duties, taxes or administrative charges required by destination country legislation.
Luxuryofhomes does not control customs procedures or costs and cannot estimate such charges unless specifically calculated within an accepted quotation.
SALES DOCUMENT AND CONTRACTUAL CONFIRMATION
Customers are required to verify all personal data and transaction details contained in communications including the Sales Document and report any discrepancies promptly.
The Sales Document constitutes acceptance of the Customer’s purchase proposal.
A price quotation alone does not constitute acceptance.
The Sales Document includes:
Order number and date
Product descriptions, quantities and prices
Selected payment method
Shipping charges, taxes and applicable customs duties where relevant
Total payable amount
The Sales Document shall be considered a contractual offer including all listed items individually and collectively.
FINAL SHIPPING PROVISIONS
Shipping responsibilities, liability allocation, conformity rights and customs obligations described herein apply to all deliveries executed through the Site.
This Policy may be updated periodically to reflect regulatory or operational changes. Continued use of the Site constitutes acceptance of the most recent version.
